13. Once you agree for us to clean we will assess how long the clean would roughly take but it is always subject to change should our operatives feel they are pushed for time and they feel they cannot carry out the tasks within the timeframe given then a new assessment would have to be made and to re-evaluate the time frames.
14. The quoted price once an assessment has been carried out does not include any extras other than what has been stated, should you need any added extras then please contact our office 24 hours prior to our operatives attending.
15. You the Client has the right to cancel your next appointment as long as you give our office a minimum of 24 hours’ notice in advance. The Client therefore must agree to then pay the full price of the scheduled clean if a cancellation is made less than 24 hours prior to the scheduled appointment. No cleans can be cancelled if termination of contract has been instigated without full payment still being made for that clean.
16. You the Client will always have the right to terminate their cleaning services by giving a minimum of 28 days’ notice in writing.
17.If at any point during your contract with us you are not happy with the way your cleaning operative please let us know as soon as possible so we can therefore find you a suitable replacement.
18. We will ensure that you have a suitable replacement should your regular cleaning operative be unable to attend for any reason. This may result in our cleaning operatives going out in pairs so they can become accustomed to the surroundings.
19. We at Crystal Clean Cleaners will not be held responsible for any discolouration of fabrics that become more visible once soil has been removed.
20. Employing the services of our operatives at Crystal Clear Cleaning is solely based on trust; both the you client and Crystalclear cleaners are obligated to maintain at all times, dignity and privacy, therefore disclosure of any confidential information about each other to a third party is deemed unacceptable.
21. You the Client have been notified of the Terms and Conditions and we trust they have been read and completely understood, and please be aware these can be changed at any time without notice.
22. Please be aware that Legal action will be taken immediately against any person or persons who breaches these terms and conditions...