Email: Nikki@crystalclear-cleaners.co.uk

Crystalclear cleaners
105 Medhurst Gardens, Gravesend, Kent.
Phone: 01474 393386

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Terms & Conditions

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Terms of Service


Please look through our terms and conditions, and if you have any queries then please do not hesitate in getting in touch.

1. By agreeing to have Crystal Clear Cleaners via telephone, e-mail or the website, you the client is willing to be bound by the Terms and Conditions we have set.  

2. All costs for our services carried out on a regular basis should be paid either by cash, debit/credit card, standing order, BACS transfer, upon the completion of work unless other arrangements have been made prior with one of our managers at Crystal Clear Cleaners.   

3. Under no circumstance will any cleaning work will be carried out unless you the Client settles all previous outstanding balances.

4. Crystal Clear Cleaners has a comprehensive public liability insurance and employer’s liability insurance. We at Crystal Clear Cleaners are legally liable for any accidental damage caused by the cleaners.  

5. It is the responsibility of the Client to maintain safety of the Cleaning Operative whilst in their property.  All fragile and breakable items must be secured or removed. Any pictures, photographs, prints, paintings, mirrors, wall art, must be firmly secured to the wall. If any are not properly secured it has to be brought to the attention of Crystal Clear Cleaners Management team. Any Heavy objects and items of furniture will not be moved or handled by our team, the Clients are required to make prior arrangements.

6. Any damages, thefts and breakages under no circumstances must be reported within 24 hours of the clean that had just been carried, otherwise the claim will be invalid.

7. If any of the above is reported we will carry out our investigations to the best of our ability failing that we will contact the police to finalise the investigation.

8. You the client must accept and understand that if something may become damaged, broken or stolen and cannot be replaced with a new one, you the client will be credited with the current cash value of the items.

9. Should it be the case that one of our operatives lose your keys we at Crystal Clear cleaners will arrange and pay for any costs incurred in changing the locks as long as an invoice is produced?   

10. You the Client is solely responsible for ensuring access to their property at the pre-arranged time. If you have provided keys they must open and close all locks without any special efforts or skills. If you fail to provide our cleaners access to the property is subject to the cost of the service required.   

11. The Client must ensure there is a supply of electricity and running water at the premises where our cleaners have agreed to clean.   

12. If by any chance you feel that the work carried out at your property has not been done to the specifications and you feel it is not acceptable you must report this within 24 hours of the clean that has just taken place and we will do our best to carry out the work again, only once an investigation has been carried out.

13. Once you agree for us to clean we will assess how long the clean would roughly take but it is always subject to change should our operatives feel they are pushed for time and they feel they cannot carry out the tasks within the timeframe given then a new assessment would have to be made and to re-evaluate the time frames.

14. The quoted price once an assessment has been carried out does not include any extras other than what has been stated, should you need any added extras then please contact our office 24 hours prior to our operatives attending.

15. You the Client has the right to cancel your next appointment as long as you give our office a minimum of 24 hours’ notice in advance. The Client therefore must agree to then pay the full price of the scheduled clean if a cancellation is made less than 24 hours prior to the scheduled appointment. No cleans can be cancelled if termination of contract has been instigated without full payment still being made for that clean. 

16. You the Client will always have the right to terminate their cleaning services by giving a minimum of 28 days’ notice in writing.   

17.If at any point during your contract with us you are not happy with the way your cleaning operative please let us know as soon as possible so we can therefore find you a suitable replacement.  

 18. We will ensure that you have a suitable replacement should your regular cleaning operative be unable to attend for any reason. This may result in our cleaning operatives going out in pairs so they can become accustomed to the surroundings.   

19. We at Crystal Clean Cleaners will not be held responsible for any discolouration of fabrics that become more visible once soil has been removed.  

20. Employing the services of our operatives at Crystal Clear Cleaning is solely based on trust; both the you client and Crystalclear cleaners are obligated to maintain at all times, dignity and privacy, therefore disclosure of any confidential information about each other to a third party is deemed unacceptable.

21. You the Client have been notified of the Terms and Conditions and we trust they have been read and completely understood, and please be aware these can be changed at any time without notice.  

22. Please be aware that Legal action will be taken immediately against any person or persons who breaches these terms and conditions...